State Farm® Insurance Agent Brad McCain

"Josh, thank you so much for the 5-star review! We’re thrilled we could provide you with fast, responsive service and find you a great rate. We truly appreciate the opportunity to earn your business and are grateful you chose Brad McCain State Farm for your insurance needs. We look forward to taking great care of you for years to come!

#StateFarm #InsuranceAgent #AutoInsurance #HomeInsurance #CarInsurance #Insurance #LocalInsuranceAgent"

"Tim, I opened January 1, 2021, so 10 years is not a possibility. The only thing impacting the service you have received from my office is your refusal to speak with anyone on my team, all of whom are fully licensed to help you with any and all questions. When we have requested things of you, we have not received the necessary information to complete the requested task and yet you are laying the blame at our feet. We have called with no answer. We have emailed with no response. In fact, we have been waiting for two months on the current information we need from you and still have not received it. We spoke with you last week and requested it again. You can blame us if you'd like, but there's only so much we can do. We've been waiting since July 9th."

"Thank you so much for the 5-star rating, Sean! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Brad McCain "

"Wow, thank you for the 5-star review, Zack! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "

"Thank you so much for the 5 stars, Amanda! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "

"Thank you so much for the wonderful review and for trusting Brad and our team with your family’s insurance needs over the years! We truly appreciate your continued confidence in us, from your home and auto to your new boat coverage. Providing responsive, friendly service is always our goal, and we’re grateful for your recommendation. We look forward to being here for you and your family for many years to come!"

"Thank you so much for the 5 stars, Jerry! We truly appreciate your feedback and are always happy to help whenever you need us. "

"Thank you for sharing your feedback. We’re sorry you had difficulty connecting with us following your accident, especially while traveling in an area with limited cell service. Your accident occurred on a Saturday when our local office was closed, but we understand how important it is to have access to help when you need it. We appreciate your patience in reaching the 24-hour claims team and are glad you brought this experience to our attention. We value your business and are always here to help during our regular office hours."

"Thank you so much for the 5 stars, Tan! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "

"Thank you so much Richard. If you stick around me for very long, you'll hear me say, "I bleed red, white, and blue." I think you may have heard me say that already. I'm a proud supporter of all who have worn a uniform as military and first responders. Also, you're right about Guadalupe. She is great."

"We are grateful for your 5-star review, Barbara! Thanks for taking a moment to share your positive rating of State Farm Agent Brad McCain’s Team here in Richland . "

"Thank you for the amazing review, Katie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Ashley is fantastic at that."

"Michele, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us, especially Alisa—we are always here to help!"

"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Brad McCain, agente de State Farm, aquí en Richland. "

"Thank you for the amazing review, Trevor! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Ashley is certainly exceptional in that regard."

"Tim, thank you so much for the wonderful review! I really appreciate your kind words. I'm so excited for the new memories that will be made in your new home. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to my team. We are always here to help! Brad McCain, State Farm Agent"

"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Brad McCain’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richland ."

"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at Brad McCain State Farm. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"

"Christine, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"

"Nany, here is a link to an article about the dividend that is available to State Farm Mutual Automobile customers.

https://sfnet.opr.statefarm.org/agency/company/mc/articles/20260226_announcingOneTime5billionDividend2025financialResults.html

Our estimate of anticipated claims was greater than our reality of actual claims resulting in a dividend of $5,000,000,000 that will return to customers. You'll be happy to know that we have had a request for rate decrease in Washington sitting on the desk of the Insurance commissioner for months. It is not approved yet for some reason, but I am hopeful that will happen soon."

"Cindy, I'm sorry that you did not like the response from our office regarding your current situation. This scenario has been ongoing for more than a month, and the details have a tendency to change based on the information we have available on any given day. I know the outcome was not what you wanted. That level of decision is beyond my authority as an agent."

"Thank you for your kind review of State Farm Agent Brad McCain’s Team. We appreciate it!"

"Update (12.30.25)
Brandon, according to records, your phone was called on December 9 and you did not answer. A voicemail was left on your phone explaining that the survey would take place the following day. When the surveyor arrived on December 10, he knocked on the front door with no answer. He left materials at the front door. Given there was no answer, a message had been left, and the door was knocked on with no answer, the surveyor proceeded with the assumption that no one was home and completed the survey. Every step of our protocol was followed in making attempt to notify you ahead of time as well as the same day.

(Original response)
Brandon, I have filed a complaint on your behalf to our survey vendor. Your experience is outside of our protocol with this vendor and well below the expectations I have for them. You absolutely should have been notified by the surveyor in advance, as well as when he arrived on the property. Guadalupe had no way of knowing when he was going to show up because that is beyond our normal scope of operations.

Regarding the lowering of your coverage. Guadalupe went through your coverage and price. Adjustments were made at your request based on price.

If you would like to schedule an appointment to discuss anything further, please give us a call."

"Gracias Elias. Guadalupe es fantástica."

"Thank you, Donna. Alisa has been an amazing addition to our team. "